Warranty & Repairs

Every Monte & Coe product is proudly handcrafted in Canada with quality materials so that it can last the test of time and is backed by our limited lifetime warranty.

If your Monte & Coe has a functional defect and needs repair please contact us at customercare@monteandcoe.com or use the button below to have your item repaired or replaced.

Our warranty covers functional issues. This includes - handles, straps, and hardware breaking. Wool and leather tearing.

Our warranty does not cover cosmetic damage. This includes – scratches, scuffs, stains, colour changes, normal wear and tear (including inner fabric), or other non-functional changes in the appearance of the product that occurs during normal handling and use.

We cannot guarantee exact replacement of limited edition, discontinued, or out-of-stock items. We guarantee that the replacement item will be of equal or greater retail value to your original purchase. We make repair and replacement decisions at our discretion and reserve the right to decline a warranty claim.

Shipping to have your item reviewed, repaired, or replaced will be at the customer's expense. The typical turn around time on repairs is usually 1 to 2 months.