FAQ
Product Knowledge
What is vegetable tanned leather?
Vegetable tanned leather is a natural, chemical free, and environmentally friendly method of tanning leather hides. Full-grain leather hides are soaked in a concentrated bath of tree bark extracts for 60-70 days. Because of its organic nature, vegetable-tanned hides develop a personalized patina in leather with use and age.
Learn more about our vegetable tanned leather here.
How do I clean and maintain wool?
The protective waxy coating born naturally on wool fibers makes wool products resistant to staining and easy to lift out soiling. Simply spot clean with a clean cloth, household dish soap or detergent and water.
Learn more about our wool here.
Is wool water repellent?
Yes, wool is water resistant. Wool repels water droplets and can absorb up to 30% of its weight in water without feeling wet. It’s also highly breathable and antimicrobial, meaning the items inside our wool travel bags will stay fresh and dry.
Where are Monte & Coe products made in Canada?
Our products are made in family-run factories located in Toronto and Montréal.
Can you help with a product I bought from a third party marketplace?
We’re only able to guarantee the authenticity of products purchased on monteandcoe.com and through authorized partnerships.
We’re also not able to process returns or exchanges or otherwise assist with orders not placed through monteandcoe.com. For products purchased outside of our website, please contact the original retailer you purchased from.
Shipping & Returns
Where does Monte & Coe ship?
Monte & Coe ships internationally and offers free shipping on all orders within Canada and the United States.
When can I expect my package to arrive?
Once your product has shipped, it usually takes 3 to 6 business days in Canada, 4 to 8 in the United States, and 6 to 10 for the rest of the world. Express shipping options are available.
What is your return policy?
You can return or exchange your product up to 30 days after receiving your order.
Sale items cannot be refunded. All items must be unused, in original condition and packaging, for a refund or exchange to be issued.|
For more information, check out our returns page.
How do I place a return or exchange?
Please email support@monteandcoe.com, if you would like to process an exchange or return.
For more information, check out our returns page.
Are duties and taxes included in my order total?
Duties and taxes are included at checkout for all shipments to Canada and the United States.
If you live outside Canada or the United States, you will be responsible for any applicable duty / VAT charges.
Billing
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
What forms of payment do you accept?
We accept: American Express, Paypal, Visa, Mastercard, Discover, Apple Pay, Google Pay, Shop Pay, and Monte & Coe gift cards. We also offer interest free payments over 6 weeks with Sezzle. Unfortunately, we cannot accept checks or money orders.